Returns & Exchanges
Return Policy
Buck Knives wants your return experience to be clear and simple. Please review the policy below before sending any item back, and contact our customer service team first for return instructions.
Return Eligibility
Eligible items may be returned within 30 days if they meet the condition requirements below. Returns must be started through our customer service team before the item is shipped back.
- The item must be returned within the 30-day return window.
- The item should be unused, clean, and in its original condition.
- All included packaging, accessories, manuals, tags, and parts should be returned when applicable.
- Proof of purchase or order information may be required to review your request.
- Returns sent without contacting customer service first may not be accepted.
How to Start a Return
Email [email protected] with your order number, full name, item details, and reason for return. Our team will provide the correct return instructions and return details.
Return Instructions
Do not send a return to any address until our customer service team has replied with instructions. We do not display a fixed return address on this page.
Return Shipping Cost
Buck Knives offers free returns for eligible items within the 30-day return window after the return request has been reviewed and approved.
Refund Process
Once your returned item is received and inspected, approved refunds are processed within 3–15 days.
Non-Returnable Items
Some items may not be eligible for return depending on their condition or how they were purchased. Non-returnable items may include:
- Items that have been used, altered, damaged, or modified after delivery
- Items missing original packaging, accessories, parts, or proof of purchase
- Personalized, engraved, customized, or made-to-order items, unless defective or incorrect
- Items marked as final sale, clearance final sale, or non-returnable at the time of purchase
- Returns started after the 30-day return window has passed
Exchanges
If you would like to exchange an item, please contact us first at [email protected]. Our team will review your request and provide the next steps. Exchanges depend on item eligibility and availability.
Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number, a description of the issue, and clear photos if available. We will review the details and help with the appropriate solution.
Final Sale Rules
Items marked final sale or clearly listed as non-returnable at the time of purchase are not eligible for return unless the item arrives damaged, defective, or incorrect.
Contact Information
For all return and exchange questions, please contact Buck Knives customer service at [email protected]. Please contact our customer service team to receive the correct return instructions and return details before sending anything back.
